Can I order if the account already has a subscription?
No. ChatGPT and Claude both require the account to be on the free plan with no active subscription before it can be upgraded. If a subscription is active, whether you paid for it, someone else did, or it is simply still within its term, wait until it expires and the account returns to the free plan. Changing plans works the same way. Contact support if you are unsure about the account state.
Why is a ChatGPT Session needed?
ChatGPT Plus orders need your account's signed-in state to process the subscription, and the Session takes the place of your password: after payment, submit the Session and your sign-in email on the "Subscription details" page, with no password or verification code at any point. A Claude subscription works differently: support signs in on Anthropic's own page and you forward a one-time login code. ChatGPT Pro needs only the subscription account email. Neither ever needs your password.
Will Xingqiao Subscriptions view my chats?
A Session grants account access while it is valid, so treat it as sensitive. It is used for two things only: checking the account's current subscription status before you submit, and processing this order's subscription. The Session is not stored and is not written to logs. Once the subscription is active, use "Log out of all devices" in Settings → Security to invalidate it.
After top-up, how do I take back access to my account?
Once the subscription is active, go to ChatGPT Settings → Security, click "Log out of all devices", then sign back in. The Session you submitted stops working and account access is fully revoked. Questions? Contact support with your order number.
What happens if my account is banned or flagged by risk control?
If the account is banned or flagged by the official service during the subscription period, the remaining value is refunded pro-rata by days of use, following the official rules; payment fees and taxes are not refunded. To lower risk-control exposure, verify new accounts first and avoid frequent logins from different locations.
What does a Claude account need before topping up?
A Claude account must complete Anthropic phone verification first, which new accounts especially need. The registration region, the verified phone number and the everyday access region must match; the United States is currently recommended. The account must also be on the free plan with no active subscription. When these conditions are not met, the top-up fails or triggers a risk review, so finish verification before ordering.
Can I buy a pre-made or shared account?
No. Xingqiao Subscriptions does not sell registered accounts, shared accounts, or accounts with historical data. Use a ChatGPT account you own and can log in to normally.
Can I order without an account?
Do not order yet. First prepare an account you own, whose email can be verified, and that you can log in to normally. Xingqiao Subscriptions does not provide account registration, pre-made accounts, or shared accounts.
What billing periods are supported?
Monthly billing by default. Claude supports annual billing (one-time payment for 12 months); ChatGPT does not support official annual billing. For annual plans, contact support to confirm the exact price and terms.
How do I renew a monthly subscription?
For ChatGPT Plus, just place a new order when it expires; for other products, contact support to renew before expiry. The renewal price follows the current month's rate — confirm it before paying. If you do not renew in time, the subscription lapses.
Can you issue an invoice?
Yes. We issue ordinary e-invoices (VAT) with an additional 5% tax. After payment, contact WeChat support and provide the billing details (invoice title).
Is there a referral reward?
Yes. When a friend orders, they note your nickname; your second renewal then gets 2% cashback on the order total.
What happens if activation fails?
If activation cannot be completed because of account status, regional restrictions, or channel availability, the order is refunded under the order terms.