Refund policy

1.When you can get a refund

In any of these cases we refund or cancel once we've checked.

• We couldn't activate it: If a ChatGPT top-up doesn't go through, we refund in full or cancel after checking. Claude and Google AI Pro have their own cut-off, described below.
• You paid twice: If you paid for the same subscription twice, we refund the extra payment.
• Wrong details: If the order hasn't been processed yet, we can change the details or cancel it.

2.When we don't refund

If the subscription is already on the account you submitted, or the problem is on the platform's side, we don't refund.

• Already active: If your account already shows the subscription, we don't refund because you don't need it yet or changed your mind.
• Wrong account: The subscription goes to the account your submitted sign-in info belongs to. Once delivered to that account, it's not refundable, so check the email the page reads before submitting.
• Account restricted by the platform: Whether an account is restricted or banned is decided by OpenAI, Anthropic or Google. We can't appeal for you, and it isn't grounds for a refund.
• Official changes: Models, quotas, regions and features are set by the platforms. Changes to them aren't covered by refunds.
• No details within 30 days: If you neither submit the details needed for activation (such as your Session or verification code) nor ask for a refund within 30 days of paying, the order is treated as abandoned and is no longer refundable.

3.Claude subscriptions

Claude enforces its policies very strictly, so the cut-off is the moment support starts signing in to your account.

• Before sign-in: full refund: If support hasn't started signing in, including when the account doesn't meet the requirements and we can't set it up, you get a full refund.
• After sign-in: no refund or exchange: Once support starts signing in, if Anthropic restricts or bans the account, whether during setup or afterwards, that is the platform's decision and we cannot refund or replace the order.

4.Google AI Pro student 12 months

For the Google AI Pro (Gemini membership / Gemini Pro) student 12-month upgrade, the line is activation: your Google account shows the student Google AI Pro offer as active.

• Verification fails: full refund: If activation does not succeed, including when student verification is not approved, you get a full refund.
• No refund or exchange after activation: Once activation succeeds, we do not refund or exchange because you stop using it, change your mind or Google later changes the offer.
• Membership length: Up to 12 months, as actually applied by Google. Adding a card, turning off auto-renew and any re-verification Google asks for are done by you.

5.How to apply

Contact WeChat support or email support@xingqiaosub.com, say which case applies and include the details below.

• ChatGPT orders: The order number (XQ-…, copyable at the top of the top-up details page).
• Claude orders: The payment time, plan, subscription account email and a payment screenshot.

6.How you get the money back

Once we've checked, we refund to the original payment method. Timing depends on the payment channel; if you have questions about a charge, contact us first.

• WeChat Pay: Refunded to the WeChat account you paid from.
• Stripe: Refunded the way you paid: Alipay back to Alipay, card back to the card, in the original HKD amount; any difference in CNY from exchange rates is whatever Alipay or your bank actually credits.

7.Frequently asked questions

I paid but the subscription isn't active. What now?
For ChatGPT orders, first make sure you've submitted your top-up details, then contact support with your order number; a top-up that doesn't go through is refunded in full. For Claude orders, contact support with your payment record and subscription account email: before support starts signing in you get a full refund; after that, a restriction or ban is not refundable.