Unable to complete activation
If Xingqiao cannot complete the subscription processing, refunds or cancellations will be made based on the payment record and order status.
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Refund policy
Refund judgment is based on order status, payment records and whether the subscription has been successfully entered into the account. Singbridge will prioritize fact-checking to avoid using the same treatment method for undelivered and delivered orders.
- Unsuccessful activation
- Refund or cancel after verification
- Delivered successfully
- Usually no unreasonable revocation
- Repeat payment
- Check and process according to order records
- Basis for processing
- Payment history + subscription status
Situations that can be applied for verification
Repeat payment
When there are duplicate orders from the same user and the same subscription target, payment records can be provided for verification by support.
Account information filled in incorrectly
If it has not been processed, it can usually be modified; if it has been delivered according to wrong information, it needs to be verified separately based on the actual results.
Generally, refunds without reasons are not applicable.
Once the subscription service has been successfully delivered to the account, the plan features have been delivered and cannot be simply treated as unshipped goods.
Successfully activated
Once the corresponding subscription has been displayed in the account, cancellation due to temporary use, budget changes or subjective preference changes is generally not supported.
Official Rules Changes
Changes in models, quotas, regions or feature availabilitys are determined by the official platform, and Xingqiao Subscriptions cannot promise to assume unlimited liability for official policies.
Information needed for a refund request
order leads
Provide payment time, package name, subscription account email and payment record screenshots to facilitate quick location of orders.
Problem description
Explain whether it is not activated, repeated payment, account abnormality or other circumstances. The more specific the description, the faster the verification.
Frequently asked questions
What should I do if it is not activated after payment?
First confirm whether the subscription account email is filled in correctly, and then contact support with the order information. If the Xingqiao Subscriptions side cannot complete the activation, refunds or cancellations will be made based on the actual situation.
Can I still get a refund after it has been activated?
There is usually no no-questions-asked refund after the subscription has been delivered to the account; for abnormal orders, you can contact us for support review.
Next step
Need to verify a refund or unusual order?
Prepare the payment time, package name and subscription account email address to reduce back-and-forth confirmations.
Scan on WeChat for support