Refund policy

If Xingqiao Subscriptions cannot complete the subscription processing, refunds or cancellations will be made based on the payment record and order status.

When there are duplicate orders from the same user and the same subscription target, payment records can be provided for verification by support.

If it has not been processed, it can usually be modified; if it has been delivered according to wrong information, it needs to be verified separately based on the actual results.

Once the subscription service has been successfully delivered to the account, the plan features have been delivered and cannot be simply treated as unshipped goods. Once the corresponding subscription has been displayed in the account, cancellation due to temporary use, budget changes or subjective preference changes is generally not supported.

Changes in models, quotas, regions or feature availabilitys are determined by the official platform, and Xingqiao Subscriptions cannot promise to assume unlimited liability for official policies.

For ChatGPT Plus, provide the order number (XQ-…, copyable at the top of the "Subscription details" page); for other products, provide the payment time, package name, subscription account email and payment record screenshots, to help locate the order quickly.

Explain whether it is not activated, repeated payment, account abnormality or other circumstances. The more specific the description, the faster the verification.

For ChatGPT Plus, first confirm your details have been submitted, then contact support with your order number; for other products, contact support with your payment record and subscription account email. If the Xingqiao Subscriptions side cannot complete the activation, refunds or cancellations will be made based on the actual situation.

There is usually no no-questions-asked refund after the subscription has been delivered to the account; for abnormal orders, you can contact us for support review.

Usually not. Once the subscription is in the account, delivery is complete, and any later restriction is decided by OpenAI or Anthropic platform rules. Xingqiao Subscriptions cannot appeal on your behalf and cannot take responsibility for official policy. Delivery problems, meaning setup that never completed, duplicate payment or a wrong account detail, are still handled under the rules on this page. To lower this risk, read the usage guidelines first.