---
title: "Subscription Support"
description: "Find clear guidance on payment, refunds, account security, and service availability before placing an order."
language: "en"
type: "collection"
url: "https://xingqiaosub.com/en/support.md"
lastModified: "2026-08-21"
---
# Subscription Support
Find clear guidance on payment, refunds, account security, and service availability before placing an order.
## Common support topics
### [Payment method instructions](https://xingqiaosub.com/en/support/payment-methods.md)
Xingqiao Subscriptions provides domestic users with a managed payment option for subscriptions priced in Chinese yuan (CNY). Users do not need to prepare overseas credit cards by themselves. The actual available payment options are subject to the checkout page.
### [Refund policy](https://xingqiaosub.com/en/support/refund-policy.md)
Refund judgment is based on order status, payment records and whether the subscription has been successfully entered into the account. Singbridge will prioritize fact-checking to avoid using the same treatment method for undelivered and delivered orders.
### [Service availability](https://xingqiaosub.com/en/support/service-availability.md)
OpenAI and Anthropic maintain separate availability policies that can change. A translated site does not mean a product is available in every region; confirm the official lists and the current status of your account.
### [Account security instructions](https://xingqiaosub.com/en/support/security.md)
Xingqiao Subscriptions collects only the minimum information required to process an order. Checkout requires a subscription account email and order information by default, not a password; ChatGPT subscriptions require temporary login authorization after payment, after which support signs out and you can revoke relevant sessions and change the temporary password.
## Related pages
- [AI Subscription Services](https://xingqiaosub.com/en/services.md)